“From the moment I walked into the VoxSmart office in London, I knew it was a company I wanted to be part of.” Noreen O’Prey, Chief People Officer at VoxSmart has been tasked with many areas that...

Since waking up this morning, I have sent seven WhatsApp messages, made ten voice notes, answered my Teams notifications, received an SMS appointment reminder. All that before checking my email...

The past 6 months have seen clear changes in how we communicate. We recently reviewed our client data, comparing this with the previous year, and we saw some very interesting trends emerging. You can...

VoxSmart has recently launched two new features that give compliance teams increased visibility over what surveillance is being performed on their communications data – both by the team and the...

The 2007-2008 financial crisis brought about “the most comprehensive set of reforms to our financial system since the Great Depression.” according to the U.S. Department of the Treasury, but as the...

While there are many consumer tools out there to record your personal calls, enterprise solutions that can record instant messages from multiple employees are harder to come by. This blog will take...

We have become used to the message "…this call is being recorded for quality control purposes" as standard operating procedure. But for various reasons institutional financial services businesses...

We've all heard it used before. The term "holistic surveillance" has been talked about for years yet we are still far away from making it a reality - why? Is it just a pipeline dream or can it be...

Following the recent announcement of our strategic alliance with global trade and markets surveillance leader Eventus Systems, we took a deeper look into how the partnership will help shape the idea...

Remote working in Financial Services used to be uncommon. However recent events have accelerated the global trend towards flexible working. We are now seeing a paradigm shift towards working from...